Politique de remboursement

Too big? Too small? No need to worry—we’re here to make sure it fits you perfectly!

At OrganoLinen, we take pride in crafting custom, high-quality linen items for your business and home. Because many of our products are made-to-order, our top priority is ensuring you get a fit and look you love. Please review our full return, refund, and exchange policy below.


1. Order Cancellations (1-Hour Self-Serve Window)

Because we start processing and custom-cutting orders quickly, we offer a 1-hour cancellation window from the time your order is placed.

  • Self-Serve Cancellation: You can cancel your order directly within 1 hour of purchase via your account order status page or order confirmation email for an instant, 100% full refund.

  • Support Cancellation: You can also email support@organolinen.com within 1 hour of purchase to request a cancellation.

  • After 1 Hour: Once 1 hour has passed, production and fabric cutting may have already begun. Orders canceled after 1 hour fall under our standard Return & Refund Policy upon delivery.

 

2. Requesting a Return or Exchange Window

  • USA & Canada Orders: You have 30 calendar days from the date of delivery to submit a return or exchange request.

  • India Orders: You have 7 calendar days from the date of delivery to submit a return or exchange request.

  • European Union Customers: Under the EU 14-day cooling-off period, EU customers have the right to cancel or request a return within 14 calendar days of receipt.

  • International Orders (Rest of World): Handled on a case-by-case basis. Please reach out to our team before returning any item!

3. Dispatch Deadlines After Approval

Once your return or exchange request is approved by our support team, you have 7 calendar days from authorization OR until the end of your original 30-day delivery window—whichever is longer—to drop off your package with the carrier.

  • Exchanges (Prepaid Labels Provided): Please ensure the package is scanned by the carrier within the dispatch window so your prepaid label remains active and we can queue up your remake right away!

  • Standard Refunds: Drop off your package within the dispatch window and email your return tracking number to support@organolinen.com.

4. Item Condition Requirements

We want to be as flexible as possible!

  • For Size & Fit Exchanges: We understand you may need to wash or try on a garment to test the fit. Washed or gently tried-on items are eligible for size exchanges, provided they are free from stains, tears, perfume/odors, or structural damage.

  • For Standard Monetary Refunds: Items must be returned unwashed, unworn, and in their original packaging with tags attached.

  • Non-Returnable Items (Unless Damaged/Defective):

    • Cut fabric bolts/yardage

    • Gift cards

5. Size & Fit Issues (Free Exchanges & Local Tailoring)

Because our products are made-to-order, we go above and beyond to ensure you get the exact measurements you need:

  • Free Replacement Exchange (USA & Canada): We provide a free prepaid shipping label for your shipment back to us. Once received, we will remake and ship your replacement item with your updated measurements at zero extra charge!

    • Simple Verification: To help us get the new dimensions 100% right, we kindly ask for a photo of you trying on the item or a flat-lay photo with a measuring tape across the chest/waist.

  • Local Tailoring Reimbursement: Prefer to take it to a local tailor for a quick adjustment? Send a copy of your tailoring receipt to support@organolinen.com for a reimbursement of up to 20% of the item's purchase value.

  • Massage table sheets and cradle covers are standard sizes and follow the 30-day return policy for US and Canada.

  • Fabrics are cut to size and does not follow the 30-day return policy.

6. Monetary Refunds & Return Shipping Fees

If you prefer a monetary refund back to your original payment method rather than a free size remake:

  • Zero Restocking Fees ($0): There are no restocking fees for approved returns! You will receive a 100% refund of the product purchase price.

  • Return Shipping Costs: Customers are responsible for purchasing return shipping and sending the tracking number to support@organolinen.com. Returns should be sent to our designated warehouse in Washington State, USA (for US orders) or British Columbia, Canada (for Canadian orders).

  • Unapproved or Late Returns: Items sent back without prior authorization or dispatched past the 7-day post-approval window cannot be accepted or processed for a refund.

7. Damaged, Defective, or Incorrect Orders (100% Free)

If an item arrives damaged, defective, or incorrect, we will fix it immediately at no cost to you—even for custom-cut fabrics!

  • Photo Verification: Email support@organolinen.com within 48 hours of delivery with clear photos showing the issue.

  • Resolution: Once verified, we will issue a prepaid shipping label and send a free replacement or full refund with zero fees.

8. Return Warehouses & Contact Instructions

To initiate any return or exchange, contact us at support@organolinen.com or via Live Chat. Please do not send items back without reaching out first!

  • US Return Warehouse:

    OrganoLinen

    1901 Cornwall Ave #1106

    Bellingham, WA 98225, United States

  • Canada Return Warehouse:

    OrganoLinen

    16016 82 Ave #53

    Surrey, BC V4N 0N7, Canada

9. Refund Processing Timeline

  • Processing Time: Once your returned package is received, inspected, and restocked at our warehouse, your refund will be processed through Shopify Payments within 1 to 3 business days.

  • Bank Credit Posting: After the refund is issued, it typically takes 2 to 7 business days (depending on your bank or credit card issuer) for the funds to reflect on your official account statement. Total expected time is 5 to 10 business days from receipt at our warehouse.

  • Store Credit: If store credit is selected, credit is issued within 1 to 2 business days of carrier scan.

  • If more than 10 business days have passed since your return was received and approved, please contact us at support@organolinen.com so we can look into it for you immediately!